Booking & Cancellation FAQs | Pulse Snowsports

How do I book a lesson?

Booking is simple. Complete our enquiry form, contact us by WhatsApp, phone or email, and we’ll recommend the most suitable lesson, instructor and schedule based on your goals, ability level and availability.

What happens after I submit an enquiry?

A member of the Pulse Snowsports team will contact you to discuss availability, lesson objectives, instructor suitability and the best meeting point before confirming your booking.

How quickly will I receive confirmation?

We usually aim to respond with availability, booking confirmation and payment details within 24 hours. During peak holiday periods, responses may take slightly longer, but we’ll always do our best to secure your preferred lesson time.

When is my booking confirmed?

Your booking is confirmed once availability has been agreed and full payment has been received, unless otherwise agreed in writing. Payment secures your instructor, date and lesson time.

What payment methods do you accept?

We accept secure online card payments via SumUp and bank transfer. Payment details will be provided during the booking process.

Do I have to pay the full balance to book?

Yes. Full payment is required at the time of booking unless agreed otherwise in writing. This secures your instructor and confirms your preferred lesson time.

Can I book at short notice?

Yes, subject to instructor availability. Same-day and last-minute bookings may be possible, but we recommend contacting us directly by WhatsApp or phone for the fastest response.

How far in advance should I book?

We recommend booking as early as possible, especially during peak weeks such as Christmas, New Year, February half-term and Easter. During these periods, booking 10–12 weeks in advance can help secure your preferred instructor and lesson time.

What are your peak weeks?

Peak weeks vary slightly between resorts.

Verbier peak weeks:
20 December – 4 January
7 February – 1 March

Morzine peak weeks:
20 December – 4 January
7 February – 1 March
28 March – 12 April

Can I request a specific instructor?

Yes. If you have a preferred instructor, we’ll do our best to accommodate your request, subject to availability and existing bookings.

How are instructors matched to clients?

We consider your ability level, goals, lesson type, preferred coaching style, language requirements and instructor availability when recommending the most suitable instructor.

Can I modify my booking after confirmation?

Yes, changes may be possible subject to availability and our cancellation and rescheduling policy. Please contact us as soon as possible if you need to make any changes.

What is your cancellation policy for Verbier?

For Switzerland lessons, cancellations made more than 14 days before the lesson are eligible for a full refund or free reschedule. Cancellations made 7–14 days before the lesson are eligible for a 50% refund or free reschedule. Cancellations made less than 7 days before the lesson are non-refundable, although rescheduling may be possible with a 25% rebooking fee. Within 48 hours of the lesson, refunds and rescheduling are not available.

What is your cancellation policy for Morzine, France and the UK?

For France and UK bookings, cancellations made more than 50 days before the lesson are eligible for a 100% refund. Cancellations made 50–12 days before are eligible for a 50% refund. Cancellations made 12–8 days before are eligible for a 20% refund. Cancellations made 7 days or less before the lesson are non-refundable.

Are online payment refunds subject to a fee?

Yes. If payment was made using a secure online payment link, refunds may be subject to a 2.5% administration fee.

Can I reschedule my lesson?

Yes, rescheduling may be possible depending on availability and the amount of notice provided. We recommend contacting us as early as possible if your plans change.

What happens if I miss my lesson?

Missed lessons and no-shows are not normally eligible for a refund or reschedule. If you are delayed or unable to attend, please contact us as soon as possible.

What happens in a medical emergency?

If you are unable to attend due to a medical emergency, please contact us as soon as possible. A valid medical certificate may allow us to consider a partial refund or reschedule, depending on the circumstances and notice period.

Do lessons run in bad weather?

Yes. Lessons usually go ahead in most weather conditions, including snow, fog or light rain. Your instructor will adapt the lesson plan, terrain and pace to keep the session safe, productive and enjoyable.

What happens if the lifts are closed?

If part of the mountain is closed, lessons will continue where possible using available lifts and slopes. In the event of a full mountain closure, refunds are not issued directly by Pulse Snowsports and guests should claim through their personal insurance.

What happens if Pulse Snowsports cancels?

If your instructor is unavailable and we cannot provide a suitable replacement, we will offer a full refund or free reschedule.

Is insurance included in ski lessons?

No. Insurance is not included in the lesson price. Guests are responsible for arranging appropriate insurance before taking part.

What insurance do I need?

We strongly recommend travel and winter sports insurance covering skiing, medical treatment, accident and rescue costs, cancellation, third-party liability and personal liability. Accident and rescue insurance is especially important for off-piste skiing.

What is Pulse Snowsports’ liability policy?

Pulse Snowsports cannot accept liability for accidents that occur during ski or snowboard lessons. Guests are strongly advised to have suitable personal accident, rescue and liability insurance before taking part.

Can I buy accident insurance with my lift pass in Verbier?

In Verbier, accident insurance may be available at the Téléverbier ticket office when purchasing your lift pass. This is arranged directly with the lift company and may cover certain costs such as lift pass refunds, equipment rental or lesson costs in cases of illness, accident or lift closure.

What languages do your instructors speak?

English is our main teaching language, and some instructors may also speak French, German, Italian, Swedish, Spanish or other languages. If you have a language preference, let us know when enquiring and we’ll do our best to match you with a suitable instructor.

Do your instructors have criminal record checks?

Yes. Our instructors are required to meet professional safeguarding standards, including appropriate criminal record checks where required.

What qualifications do Pulse Snowsports instructors have?

Our team includes qualified ski professionals with national and international teaching credentials, including BASI Level 4 ISTD instructors, Swiss Brevet holders and experienced coaches across beginner, children’s, advanced, off-piste and instructor training sessions.

How early should I arrive before my lesson?

We recommend arriving 10–15 minutes before your lesson start time, fully dressed and with your equipment ready. This helps ensure a relaxed start and allows you to maximise time on the mountain.

Can I book multiple days?

Yes. Many guests choose to book several days of coaching to maximise progression, build confidence and make the most of their time in the mountains.

Can lessons start from my hotel?

In some cases, yes. Depending on your accommodation location, lesson objectives and instructor schedule, we may be able to arrange a convenient meeting point close to your hotel.

Can I choose a different meeting point?

Yes, where possible. Meeting points depend on your resort, lesson type, ability level, accommodation location and instructor schedule. If you have a preferred meeting point, let us know when booking and we’ll do our best to accommodate it.

Where should I meet my instructor?

In Verbier, our standard meeting point is Médran lift station. Other options include Ruinette, Les Esserts, Savoleyres, Les Attelas, Le Châble lift station and Mountain Air. In Morzine and Avoriaz, standard meeting points include the top of the Pléney Cable Car, the top of the Prodains Express outside Le Spot Café, and the top of the Chavannes Cable Car outside Le Yeti Restaurant in Les Gets.

What is your privacy policy?

Pulse Snowsports is committed to protecting your personal information. We use your details to manage enquiries, bookings, payments and communications. You can read the full privacy policy in the website footer.

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